TERMS & CONDITIONS

Prices & VAT

All prices are quoted in GBP (£) and are plus VAT at the current rate of 20%. Terms and conditions published on our website are correct at the time of issue.

Guarantee / Warranty

All products are covered by a 12-month parts & labour  warranty from the date of installation, unless otherwise stated. Should a fault arise within this period, we will arrange for the item to be inspected and, where appropriate, repaired or replaced. In the event that an engineer attends site and it is determined that the issue is not due to a fault with our product or installation, a call-out charge of £75 + VAT will apply.

Deposits

Where a deposit is required to secure a booking, please note that this is non-refundable in the event of cancellation. This is due to restocking fees, lost time slots, and potential parts costs. Deposit amounts may vary depending on the total value of the booking.

Pre-Existing Towbar Installations

If our engineer attends site and it is found that a towbar has already been installed on the vehicle, a charge of £75 + VAT will apply to cover the engineer’s lost time and any applicable restocking costs for parts.

Cancellations

Confirmation emails – If you do not receive a confirmation email, this does not justify from adhering from the terms and conditions. If you have not received an email you were expecting, please call us and/or check your spam folder and then call us if necessary.

Lateness

We allocate slots of time in the workshop for each fitting job. If you are late we may not be able to complete your fitting that day, so please keep us informed if you are delayed.

Fuses

Caravans (and other appliances) have a tendency to blow fuses after periods of storage, this is usually a simple fix and not an indication of a problem with the wiring of the tow bar – in case of any doubt please call us and if appropriate we will arrange a check-up of the electrics.

Bulbs

For cars where rear light cluster removal is required the cluster sometimes blows a bulb in the days following removal due to being unsettled, again a quick fix and we will replace a bulb in this circumstance free of charge within 7 days of our fitting.

Bumpers & Sensors

Whilst we take great care when removing and replacing the rear bumper on vehicles, we cannot be held responsible for any pre-existing faults with the bumper or the parking sensors mounted in the bumper. We also cannot be held responsible for any non-factory fitted items – this includes after-market reversing sensors, reversing cameras, bumper protectors or styling-trims.

Reporting problems and complaints:

Any issues can be reported by phone or email. For complaints please email to Sales@astowbars.com so all correspondence can be recorded.